Refund policy

Returns, Refunds & Cancellations

As our cakes, biscuits and baked goods are made fresh to order and many are personalised or bespoke, we are unable to accept returns or offer refunds.

Cancellations

A 25% deposit is required to secure celebration cake and bespoke orders. If you need to cancel, please contact The Custom Crumb Bakery as soon as possible.

Where a cancellation is made, any amount retained will be reasonable and will reflect costs already incurred and losses directly resulting from the cancellation. Any remaining balance due for refund will be returned to you.

Once ingredients, personalised decorations, edible prints or other items specifically for your order have been purchased or work has begun, these costs may be deducted from any refund.

Problems with your order

If your order is faulty, damaged, incorrect or not as described, please contact us as soon as possible after collection or delivery, with photographs where appropriate, so that we can resolve the issue.

Nothing in this policy affects your statutory rights.