Terms of service

Terms of Service – The Custom Crumb Bakery

By placing an order with The Custom Crumb Bakery, you agree to the following terms.

Orders & Availability
All products are handmade to order. Celebration cakes and bespoke biscuits should normally be ordered with a minimum of 2 weeks’ notice. Availability is not guaranteed until your booking has been confirmed.

Deposits & Payment
A 25% deposit is required to secure celebration cake and bespoke orders. Your booking is not confirmed until the deposit has been received. The remaining balance must be paid by the date stated on your order confirmation or invoice.

Cancellations
If you need to cancel an order, please contact us as soon as possible. Any amount retained following cancellation will be reasonable and reflect costs already incurred and losses directly resulting from the cancellation. Any remaining refundable balance will be returned to you.

Personalised, bespoke and perishable products cannot normally be returned simply because you have changed your mind. This does not affect your statutory rights if an item is faulty, damaged or not as described.

Designs & Bespoke Orders
Inspiration photographs may be used as a guide, but handmade products will naturally vary and exact copies cannot be guaranteed.

Changes requested after an order has been confirmed are subject to availability and may incur an additional charge. Significant last-minute changes may not be possible.

Allergens
Allergen information is available for our products. Please tell us about any allergies or dietary requirements before placing your order.

Products are prepared in a kitchen where a range of allergens are handled and therefore we cannot guarantee that products will be completely free from traces of allergens.

Collection & Delivery
Collection and delivery arrangements will be confirmed before your order is due. Customers collecting cakes are responsible for transporting and storing them carefully once collected and should follow the care instructions provided.

Local delivery may be available by prior arrangement and an additional delivery charge may apply.

Problems with an Order
If there is a problem with your order, please contact us as soon as possible and provide photographs where appropriate so that we can investigate and resolve the issue.

Our Responsibility
We will provide products with reasonable care and skill and in accordance with the details agreed with you. Nothing in these terms limits or excludes any rights you have under UK consumer law.

Contact
The Custom Crumb Bakery
Malton, North Yorkshire
Contact details are available on our website.